Shipping Policy

Last updated: September 18, 2026

Thank you for shopping with ROBENCH. This Shipping Policy explains the delivery terms applicable to orders placed through our website.

1. Shipping Availability

ROBENCH currently ships to addresses within Israel.

Available shipping methods and any applicable shipping charges will be displayed during checkout before the order is completed.

Customers are responsible for providing complete and accurate shipping information when placing an order.

2. Initial Launch Orders

During ROBENCH's initial launch, orders may be placed before our first local inventory arrives. Launch orders will be fulfilled from our incoming inventory and may therefore require an extended delivery period.

Delivery of initial launch orders may take up to 35 business days from the date of purchase.

This timeframe includes initial inventory preparation, international transportation, processing, and local delivery.

Once regular local inventory is available, the standard delivery timeframe displayed on our website will apply.

3. Business Days

For the purposes of this Shipping Policy, delivery estimates stated in business days do not include Saturdays, Israeli public holidays, or other days on which the relevant shipping or fulfillment services do not ordinarily operate.

4. Order Processing and Delivery

Once an order is ready for local fulfillment, it will be prepared and transferred for delivery to the shipping address provided by the customer.

Where available, customers may receive shipping or tracking information by email, SMS, or another method provided during checkout.

Delivery times may vary depending on the destination, shipping provider, periods of unusually high demand, public holidays, or circumstances outside our reasonable control.

The maximum delivery timeframe communicated for an order remains subject to any rights and remedies available to the customer under applicable Israeli law.

5. Incorrect or Incomplete Shipping Information

Customers are responsible for ensuring that the shipping information submitted with their order is correct and complete.

If you notice an error in your shipping information, please contact us as soon as possible at robenchisr@gmail.com.

We will make reasonable efforts to update the information before the order is dispatched, but changes cannot be guaranteed once an order has entered the shipping process.

Additional costs resulting from incorrect or incomplete information may be the customer's responsibility where permitted by applicable law.

6. Delivery Issues

If your order has not arrived within the delivery timeframe applicable to your purchase, please contact us at robenchisr@gmail.com.

We will review the order and, where appropriate, work with the relevant fulfillment or shipping provider to determine its status.

If ROBENCH is unable to fulfill or deliver an order as required, the customer will be entitled to the remedies available under applicable Israeli law, including a refund where applicable.

7. Damaged or Incorrect Orders

If you receive an incorrect product or a product that arrives damaged, please contact us at robenchisr@gmail.com as soon as reasonably possible and include your order number and, where appropriate, photographs showing the issue.

We will review the matter and provide an appropriate remedy in accordance with applicable law and our Refund Policy.

8. Changes to This Shipping Policy

ROBENCH may update this Shipping Policy from time to time.

The Shipping Policy applicable to an order will be the policy and delivery terms applicable when the order is placed, subject to applicable law.

9. Contact

For questions regarding shipping or delivery, please contact:

ROBENCH
Email: robenchisr@gmail.com
Israel