Privacy policy
ROBENCH Privacy Policy
Last updated: September 18, 2026
ROBENCH ("ROBENCH", "we", "us", or "our") operates the ROBENCH online store and website, including the products, content, features and services available through the website (collectively, the "Services").
Our store is powered by Shopify, which provides the e-commerce infrastructure that enables us to offer our Services.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, interact with our Services, make a purchase, contact us, or otherwise interact with ROBENCH.
By using the Services, you acknowledge that you have read this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with ROBENCH, we may collect or process the following types of information:
Contact and identification information, such as your name, email address, telephone number, billing address and shipping address.
Order and transaction information, including products viewed, products added to your cart, purchases, returns, cancellations, order history, payment method and transaction details.
Payment information. Payments are processed through third-party payment providers. ROBENCH does not necessarily receive or store complete payment-card or financial-account credentials. Payment providers may collect and process information necessary to complete your transaction in accordance with their own privacy policies.
Communications, including information you provide when contacting us regarding an order, product, return, support request or other inquiry.
Device and technical information, such as IP address, browser type, device information, operating system, network information and other technical identifiers.
Website usage information, including how you interact with our website, pages viewed, products viewed, actions taken on the website and information collected through cookies and similar technologies.
2. How We Collect Information
We may collect information:
- Directly from you, including when you place an order, contact us or provide information through the website.
- Automatically when you use our website, including through cookies and similar technologies.
- From Shopify and service providers that help us operate the store.
- From payment, shipping, analytics, advertising and other business partners where applicable.
3. How We Use Personal Information
We may use personal information to:
Process and fulfill orders, including processing transactions, arranging delivery, providing order updates and handling returns, refunds and cancellations.
Operate and improve ROBENCH, including maintaining the website, understanding how customers use it and improving our products, Services and shopping experience.
Provide customer support, respond to questions and communicate with you regarding purchases or other requests.
Prevent fraud and protect our Services, including detecting suspicious or unauthorized activity and protecting the security of our customers and website.
Comply with legal obligations, respond to lawful requests and establish, exercise or defend legal rights.
Marketing and advertising, including measuring advertising performance, understanding interactions with advertisements and, where permitted, providing relevant advertising or promotional communications.
Where required by applicable law, marketing communications will be sent subject to the appropriate consent and opt-out requirements.
4. Cookies, Analytics and Advertising
ROBENCH and the service providers used by our store may use cookies, pixels and similar technologies to operate the website, remember preferences, understand website usage, measure performance and support advertising.
These technologies may collect information such as your IP address, device or browser information, pages viewed, interactions with products, shopping-cart activity and interactions with advertisements.
We may use third-party advertising and analytics services, including services associated with advertising platforms such as Meta, where enabled on our store.
These third parties may process information in accordance with their own privacy policies and applicable law.
Where required, visitors may be provided with options to manage consent or preferences relating to non-essential cookies or similar technologies.
5. Shopify
Our online store is hosted and powered by Shopify.
Shopify processes information about your access to and use of our store in order to provide its e-commerce services and related functionality.
Information submitted through our store may therefore be processed by Shopify and other service providers, including providers located outside Israel.
Shopify may also process certain information independently in connection with features and services it provides.
For more information about Shopify's privacy practices, you may review Shopify's Consumer Privacy Policy.
6. How We Share Personal Information
We may disclose personal information where reasonably necessary to operate ROBENCH, including to:
Shopify and technology providers that operate or support our online store.
Payment providers that process transactions.
Shipping and fulfillment providers that require information such as your name, telephone number and delivery address in order to deliver your order.
Analytics and advertising providers that help us understand website activity, measure advertising or market ROBENCH.
Professional advisers and service providers, where necessary for accounting, legal, technical, fraud-prevention or other legitimate business functions.
Government authorities or other parties where required by law, legal process, court order or another valid legal obligation.
We may also disclose relevant information in connection with a sale, restructuring, merger or transfer of all or part of the business, subject to applicable law.
We do not disclose personal information merely for unrelated purposes without an appropriate basis.
7. International Processing and Transfers
Some of the companies that provide services to ROBENCH, including Shopify and other technology providers, may operate or store information outside Israel.
As a result, personal information may be transferred to, stored in or processed in countries other than Israel.
Where applicable, such transfers will be handled in accordance with applicable legal requirements concerning transfers of personal information outside Israel.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our Services, fulfilling orders, maintaining appropriate business and transaction records, resolving disputes, preventing fraud and complying with legal, accounting or regulatory obligations.
The exact retention period may vary depending on the type of information and the purpose for which it is processed.
9. Data Security
We take reasonable measures designed to protect personal information against unauthorized access, use, alteration, disclosure, loss or destruction.
Our store also relies on Shopify and other service providers that maintain their own technical and organizational security measures.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Israeli privacy-security regulations impose information-security requirements on entities that manage or hold qualifying personal-information databases, with obligations varying according to the nature and scale of the information involved.
10. Your Rights
Depending on applicable law and the circumstances, you may have rights concerning personal information held about you, including rights to request access to or correction of certain information.
Other rights may apply depending on your location and the laws applicable to the processing of your information.
You may contact us regarding a privacy request at:
We may need to verify your identity before fulfilling certain requests.
11. Marketing Communications
If you receive promotional emails from ROBENCH, you may unsubscribe using the unsubscribe mechanism provided in the communication where available, or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications concerning an order, refund, delivery or customer-service request.
12. Children's Privacy
ROBENCH is not specifically directed toward children, and we do not knowingly seek to collect personal information from children in circumstances prohibited by applicable law.
If you believe a child has provided personal information to us improperly, please contact us.
13. Third-Party Websites
Our website may contain links or integrations involving third-party websites or services.
ROBENCH does not control the privacy practices of independent third parties. If you visit or interact with another website or service, its own privacy policy and terms may apply.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, technology, business practices or legal requirements.
When we update this policy, we will revise the "Last updated" date above and provide any additional notice required by applicable law.
15. Contact Us
For questions, requests or concerns regarding this Privacy Policy or the processing of personal information by ROBENCH, please contact:
ROBENCH
Email: robenchisr@gmail.com
Country: Israel