Refund policy
ROBENCH Refund & Return Policy
Last updated: September 21, 2026
At ROBENCH, we want you to be confident in your purchase. In addition to any mandatory rights available under applicable Israeli law, ROBENCH offers a voluntary 30-day return period.
1. 30-Day Returns
You may request a return within 30 days from the date the product is delivered to you.
Products may be opened and reasonably tried. However, to qualify for ROBENCH's voluntary 30-day return policy, the product must be returned in good condition and must not show damage, excessive wear, significant stains, persistent odors, alterations, or signs of misuse.
Normal inspection or reasonable trial of the product does not automatically disqualify a return.
2. How to Request a Return
To request a return, contact us at:
robenchisr@gmail.com
Please include your order number and sufficient information for us to identify your purchase.
Once your request has been reviewed, we will provide you with the relevant return instructions.
3. Return Shipping
For ordinary returns under ROBENCH's voluntary 30-day return policy, the customer is responsible for arranging and paying for return shipping.
ROBENCH does not charge a restocking fee for approved returns under this voluntary policy.
4. Refunds
Once the returned product has been received, we may inspect it to confirm that it meets the conditions of this policy.
If the return is approved, the applicable refund will be issued to the original payment method where reasonably possible.
Processing times after a refund has been issued may vary depending on the payment provider or financial institution.
Original delivery charges, where applicable, may not be refundable under ROBENCH's voluntary return policy unless otherwise stated or required by applicable law.
5. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, materially different from what was ordered, or incorrect, please contact us as soon as reasonably possible at:
robenchisr@gmail.com
Please include your order number and, where appropriate, photographs or other information that helps us understand the issue.
Damaged, defective, incorrect, or non-conforming products will be handled separately from ordinary voluntary returns and in accordance with applicable law.
Where applicable law requires ROBENCH to bear return or collection costs in such circumstances, the customer will not be required to bear those costs.
6. Cancellation Before Fulfillment
Customers may request cancellation before an order has been fulfilled.
Cancellation requests should be submitted as soon as possible to:
robenchisr@gmail.com
If an order has already entered fulfillment or has been dispatched, it may need to be handled as a return or statutory cancellation rather than a pre-fulfillment cancellation.
7. Initial Launch / Pre-Orders
During ROBENCH's initial launch, orders may be placed before our first local inventory arrives.
The extended delivery period applicable to initial launch orders does not remove or reduce any cancellation, refund, or other rights available to customers under applicable Israeli law.
Customers wishing to request cancellation before fulfillment should contact us as soon as possible.
8. Consumer Rights
Nothing in this Refund & Return Policy is intended to waive, restrict, or replace any mandatory rights available to consumers under Israeli law.
Where a customer has a statutory right to cancel a distance-sale transaction, the applicable statutory cancellation period, refund requirements, fees, return obligations, and exceptions will apply.
Where ROBENCH's voluntary return policy provides more favorable rights than the minimum rights required by law, the voluntary policy may apply in addition to those statutory rights.
9. Contact
For returns, refunds, cancellations, or questions regarding this policy, please contact:
ROBENCH
Email: robenchisr@gmail.com
Country: Israel